When you’re stranded on the side of the road, the last thing you want is to make a bad situation worse by choosing the wrong towing service. Unfortunately, not all towing companies are created equal, and a poor decision can lead to overcharges, vehicle damage, or even unsafe service. To protect yourself and your vehicle, we at Non Stop Towing would like to share the most common mistakes people make when choosing a towing service, and how to avoid them.
Not Checking for Licensing & Insurance
One of the biggest mistakes drivers make is hiring a towing company without verifying proper licensing and insurance. A legitimate towing service should be licensed by the state and carry adequate liability insurance. If your vehicle is damaged during the tow and the company isn’t insured, you could be stuck paying out of pocket for the repairs.
Falling for the Lowest Towing Price
While it’s tempting to go with the cheapest option, super-low prices often come with hidden fees or cut corners. Some companies offer low base rates but tack on extra charges for mileage, hookup fees, after-hours service, or even fuel surcharges. Always ask for a full price breakdown before agreeing to the tow.
Not Asking About Towing Response Time
In an emergency, every minute matters. Choosing a towing service with a long wait time can leave you stranded for hours. When calling for a tow, ask for an estimated arrival time, and check online reviews to see if the company consistently delivers on that promise.
Skipping Towing Reviews & Ratings
Word of mouth and online reviews are powerful tools. Many people skip this step in a rush, but taking just a few minutes to check Google, Yelp, or BBB ratings can save you from a bad experience. Look for patterns in feedback, multiple complaints about hidden fees or rude service should be a red flag.
Not Asking About Tow Equipment & Capabilities
Different towing situations require different trucks and tools. If you drive a larger vehicle, motorcycle, or electric car, make sure the towing company has the right equipment to handle it safely. A reputable service will ask you about your vehicle type and situation upfront.
Choosing a Towing Service that Isn’t 24/7
Breakdowns and accidents don’t follow a 9-to-5 schedule. If a towing company isn’t available 24/7, you may find yourself without help when you need it most. Always go with a company that provides around-the-clock service and clearly advertises emergency availability.
Trust the Pros to Avoid Problems
Choosing the right towing service doesn’t have to be stressful, as long as you avoid these common mistakes. At Non Stop Towing, we’re fully licensed, insured, and committed to transparent pricing with no hidden fees. Our team is available 24/7 with fast response times and the right equipment for every situation. Save our number in your cellphone, so you are prepared when you need a trusted tow.
